Shipping & Return Policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that there could be delays due to the high volume of orders.
Domestic Shipping Rates and Estimates
Domestic: Free
International Shipping
We offer international shipping to all countries. Shipping times may vary. (Shipping charges for your order will be calculated and displayed at checkout).
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Serendipity Furniture is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at hello@serendipityfurniture.co with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
All sales are final. Only if the product is damaged upon arrival, it will be replaced.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@serendipityfurniture.co with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at hello@serendipityfurniture.co.
Please note that there could be delays due to the high volume of orders.
Domestic Shipping Rates and Estimates
Domestic: Free
International Shipping
We offer international shipping to all countries. Shipping times may vary. (Shipping charges for your order will be calculated and displayed at checkout).
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Serendipity Furniture is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at hello@serendipityfurniture.co with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
All sales are final. Only if the product is damaged upon arrival, it will be replaced.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@serendipityfurniture.co with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at hello@serendipityfurniture.co.
